W.R. Rosato & associates, llc CONTACT US

Production Support Manager- FX

Sr. Production Support Manager
Contractor- NYC

FX IT focuses on the support and development of systems and processes for Global Banking and Markets FX business worldwide.
Purpose of the Job:
The candidate will be responsible for production management for the banks FX IT systems on the trading floor, primarily supporting the London on-line day, although the role will be part of a Regional and Global Teams providing follow-the-sun operational to Europe and Asia when necessary, under a DevOps IT service delivery model.
This role will be focused on providing Business facing support to the FX Trading, Sales, Quant and Middle Office desks based in New York.
There will be a need to provide weekend and on-call support on a rota basis.
The Bank’s primary FX trading platforms are in-house built.
The successful candidate will undertake in the following;
• Day to day operation of FX electronic market making and order management systems
• Front line support of a 24/5.5 production of the FX systems for both internal and external clients. Incident and problem resolution, maintenance and deployment of application software
• Ensure all production incidents, service requests and problems logged and resolved in the banks systems
• Producing and using SQL queries to provide ad-hoc requested information to stake holders and continuously assist in problem resolution
• Help maintain an information repository of application support material that can be accessed by support resources
• Operate as part of a shift rotation, covering the hours of 07:00 – 18:30 London including some bank holidays
• Weekend and evening coverage as required
• Be able to provide incident and problem management
• Perform weekend application upgrade, configuration and patching across multiple environments in line with requirements and procedures
• Regular communications with client base to provide status updates, successful solutions as well as documenting all activities for future reference
• Be able manage communication/relationship with 3rd party vendors
• Pro-actively Monitor alerts to respond to potential incidents in a timely fashion
• Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia
• Development of tools that can assist in day to day operations

• Experience in FX or Equities low latency/electronic trading systems
• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund
• Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL) and at least one programming language (Java/C++/Python)
• Understanding of production management (ITIL) concepts
• Bachelor’s or Master’s degree ideally in quantitative field (CS/Maths/Physics/Finance) and should have good written and verbal communication skills

• Graduate level computing technology qualification(s)
• Understanding of the FX trading business, FX trading, pricing and risk platforms
• Support experience in an investment banking environment working with front office staff
• Experience of working in a high pressure, continuously evolving environment
• Comfortable operating on command line only interface (UNIX/LINUX and Windows)
• Ability to navigate and extract information from various Databases: SQL, Access, Oracle, Sybase
• Knowledge of scripting and programming (esp. SQL, UNIX scripting, VBA, HTML, XML)

• Experience working in application support in the financial markets
• Scripting and programming knowledge to assist in troubleshooting
• Must be analytical and have excellent troubleshooting skills
• Willingness to take ownership for problem resolution and additional responsibilities where applicable
• Excellent written and verbal communication skills, Must be able to interact and work well with traders, back office personnel, vendors, futures business and other IT teams
• Customer facing skills – to be able hold one’s own in discussions with demanding front office users
• Experience managing 3rd party suppliers
• Process excellence – a passion to achieve results though effective organization and process disciplines
• Maintain effective business partnerships with peer support & operations groups
• Ability to work unsupervised and under pressure for periods, individually and as part of a team
• Understanding of networking and TCP/IP family protocols
• Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU

Ideal Experience:
• Strong investment banking background that includes application support in a front-office environment
• Understanding of Capacity Management with ability to analyze current and future performance requirements
• Understanding of FX Cash products (Spot, Outright, Forwards, NDFs)
• Working knowledge and understanding of FIX Protocol
• Proficient at PERL, Python, java, C, C++
• Knowledge in messaging services including MQ/29West
• Oracle expertise
• Understanding of COLO environment model
• Experience working with Production/DR model
• Experience supporting FX front office trading and pricing systems
• Preferred experience with some or all of the following vendor products
• Geneos
• FXConnect
• Barracuda OMS
• Control M
• Grafana/Influx DB
• Reuters TREP
• Markit DealHub

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